Airline satisfaction falls for the second consecutive year

Airlines have gained record revenues over the last two quarters due to a combination of soaring demand, limited supply and surging airfares. Passengers, on the other hand, are far from satisfied, according to the J.D. Power 2023 North America Airline Satisfaction Study. 

US proposing new rules for airline cancellations, flight delays

President Joe Biden said Monday his administration will write new regulations that will require airlines to compensate air travelers and cover their meals and hotel rooms if they are stranded for reasons within the airline's control.